will33 Privacy Policy

1.Introduction

This Privacy Policy explains how will33 ("we", "us", "our") collects, processes, stores, and protects personal data belonging to individuals ("you", "the player") who access or use the will33 platform at will33.cam, including all associated games, promotions, payment services, and customer support channels.

will33 serves players primarily across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Where this Policy refers to personal data, it encompasses any information that identifies or could reasonably identify a living individual, including name, contact details, identification documents, device identifiers, payment data, and gaming activity records.

By creating an account with will33, making a deposit, or using any feature on the platform, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described herein. This Policy should be read alongside the Terms & Conditions and the Responsible Gambling guidance.

2.Definitions

• Personal Data — any information relating to an identified or identifiable natural person.
• Processing — any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• Data Controller — will33, which determines the purposes and means of processing player personal data.
• Data Processor — a third party processing data on behalf of will33 under a written agreement.
• KYC — Know Your Customer; the identity, age, address, payment ownership, and source-of-funds verification procedures applied by will33.
• Platform — the will33 website, any mobile-optimised interface, APIs, live chat system, and related services available at will33.cam.
• Session Data — records of time spent on the platform, wagers placed, games accessed, deposit and withdrawal transactions, and associated technical logs.

3.Data We Collect

3.1 Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address.
• Identity documents: MyKad, passport scan, utility bill, or other documents submitted for KYC purposes.
• Payment information: bank account number, Maybank or CIMB account details, Touch 'n Go eWallet identifier, Boost or GrabPay registered number, DuitNow ID, FPX reference, or cryptocurrency wallet address.
• Support communications: messages, chat logs, email correspondence, and feedback submitted to will33 support.
• Responsible gambling preferences: deposit limits, session time settings, self-exclusion requests, and cooling-off declarations.

3.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage and session data: pages visited, games played, bet amounts and outcomes, deposit and withdrawal history, time and duration of sessions, and navigation patterns.
• Cookies and similar technologies: session cookies required for platform operation, analytics identifiers, and fraud-prevention signals.
• Location inference: approximate geographic region inferred from IP address for compliance and fraud-prevention purposes.

3.3 Data Obtained from Third Parties

• Identity and age verification providers engaged for KYC checks.
• Payment processors confirming transaction outcomes, refunds, or chargebacks.
• Fraud prevention and risk-scoring services that provide signals to protect platform integrity.
• Publicly available sources consulted for enhanced due diligence where legally required.

4.How We Use Your Data

will33 processes personal data for the following purposes:

• Account management: registering, maintaining, securing, and closing player accounts.
• Service delivery: enabling access to casino games, sports betting markets (EPL, Liga Super Malaysia, UFC, live football, esports), live dealer tables, promotions, and bonus programmes.
• Payments: processing deposits and withdrawals in MYR via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency, and managing related reconciliation and refunds.
• KYC and compliance: verifying player identity, age (21+), payment ownership, and source of funds to meet anti-money laundering and regulatory requirements.
• Fraud prevention and security: detecting, investigating, and preventing suspicious activity, money laundering, chargeback fraud, account takeovers, and policy violations.
• Responsible gambling: monitoring account activity for indicators of problem gambling, applying player-requested limits and exclusions, and contacting players where protective intervention is appropriate.
• Customer support: responding to queries, resolving disputes, and maintaining communication records.
• Platform improvement: analysing aggregated usage data to improve navigation, game performance, and payment flows.
• Marketing (where consented): sending promotional communications, bonus notifications, and updates where a player has opted in. Players may withdraw marketing consent at any time through account settings or by contacting support.
• Legal obligations: retaining transaction records, responding to lawful regulatory enquiries, and meeting applicable reporting requirements.

5.Legal Bases for Processing

will33 relies on the following legal bases to process personal data:

• Contractual necessity: processing required to fulfil obligations under the will33 Terms & Conditions, including account operation, payments, and game delivery.
• Legal obligation: processing required to comply with anti-money laundering regulations, identity verification mandates, gaming licence conditions, and lawful authority requests.
• Legitimate interests: fraud prevention, platform security, responsible gambling monitoring, and analytics conducted in a manner that does not override player rights.
• Consent: marketing communications and non-essential analytics cookies, where express consent has been obtained and can be withdrawn at any time.

6.Data Sharing and Disclosure

will33 does not sell, rent, or commercially license personal data. Data may be shared in the following circumstances:

• Game and platform providers: licensed studio partners and platform infrastructure providers receive session identifiers and technical data required to deliver game content. Sharing is governed by data processing agreements.
• Payment processors: banks, e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX, and cryptocurrency processors receive payment reference data to execute transactions.
• KYC and fraud services: identity verification and fraud prevention vendors may receive name, document images, device signals, and IP data for risk assessment purposes.
• Regulatory and law enforcement authorities: will33 may disclose data in response to a lawful court order, regulatory directive, gaming authority request, or law enforcement enquiry.
• Business transfers: in the event of a merger, acquisition, or restructuring, personal data held by will33 may be transferred to a successor entity under equivalent privacy protections.
• Professional advisers: legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations.

7.International Data Transfers

As an internationally operated platform, will33 may process or store data on servers located outside Malaysia. Where data is transferred internationally, will33 implements appropriate safeguards — including contractual clauses, data processing agreements with security obligations, and access controls — to ensure that transferred data receives a level of protection consistent with the principles set out in this Policy.

Players with questions about specific transfer mechanisms may contact the will33 support team for further information.

8.Cookies and Tracking Technologies

8.1 What We Use

• Strictly necessary cookies: required to authenticate sessions, maintain login state, prevent cross-site request forgery, and enable payment processing flows. These cannot be disabled without preventing platform use.
• Analytics cookies: aggregate usage data used to understand page performance, navigation patterns, and game popularity. These do not identify individuals directly.
• Fraud prevention signals: device fingerprinting and behavioural signals used by security systems to detect account takeovers and automated abuse.

8.2 Your Cookie Choices

Non-essential analytics cookies may be declined through browser settings or by contacting will33 support. Disabling strictly necessary cookies will prevent platform login and payment functionality. will33 does not use third-party advertising networks or place behavioural targeting cookies on behalf of external advertisers.

9.Data Retention

will33 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Indicative retention periods are as follows:

• Account and identity data: retained for the duration of the account and for a period thereafter as required by applicable financial crime regulations and gaming licence conditions.
• Transaction and payment records: retained for a minimum of five years following the relevant transaction or account closure to meet anti-money laundering and audit requirements.
• Support communications: retained for the period reasonably necessary to resolve any associated dispute and for up to three years thereafter.
• Marketing consent records: retained until consent is withdrawn and for a short period thereafter to document the withdrawal.
• Technical and session logs: typically retained for 90 days for operational security purposes unless a specific investigation requires longer retention.

At the end of a retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.

10.Your Rights as a Player

Subject to applicable law, you hold the following rights in relation to the personal data will33 holds about you:

• Right of access: request a copy of the personal data will33 holds about you.
• Right to rectification: request correction of inaccurate or incomplete data held in your account.
• Right to erasure: request deletion of personal data where retention is no longer necessary, consent has been withdrawn, or processing is unlawful — subject to will33's legal retention obligations.
• Right to restrict processing: request that will33 limits how your data is used in certain circumstances, such as while an accuracy dispute is under review.
• Right to object: object to processing carried out on the basis of legitimate interests, including where marketing is based on that ground.
• Right to data portability: request transfer of data you have provided to will33 in a structured, commonly used format where technically feasible.
• Right to withdraw consent: withdraw any consent you have given at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact will33 support through live chat or by email. will33 will acknowledge your request and respond within a reasonable timeframe. Identity verification may be required before sensitive account data is disclosed or amended. Requests that conflict with will33's legal obligations (such as mandatory transaction retention) may be partially declined, with reasons explained.

11.Security Measures

will33 applies technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between players and the platform.
• Access controls and role-based permissions limiting internal data access to staff with a legitimate operational need.
• Two-factor authentication available for player accounts.
• Automated fraud monitoring and anomaly detection on payment and login activity.
• Regular security reviews and infrastructure assessments.
• Incident response procedures for investigating and containing any suspected data security events.

Players are responsible for maintaining the security of their own account credentials. If you suspect that your account has been accessed without authorisation, you should notify will33 support immediately and change your password.

12.Children and Underage Players

will33 is strictly intended for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under 21 years of age. If will33 determines that an account belongs to or was created by an underage individual, the account will be suspended, any deposits reviewed and returned, and all associated personal data handled in accordance with this Policy and applicable law.

Parents and guardians who believe a minor has registered with will33 should contact support immediately. We take underage access seriously and cooperate with guardians and relevant authorities where necessary.

13.Third-Party Services and Payment Providers

will33 integrates with third-party payment providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency processors — to handle deposit and withdrawal transactions. These providers operate under their own privacy policies and terms of service. will33 recommends that players review the privacy documentation of each payment provider they choose to use.

Game content is delivered through licensed studio partners who may log game session data on their own systems for regulatory and audit purposes. Such logging is governed by the relevant studio's compliance framework and data processing agreement with will33.

14.Changes to This Privacy Policy

will33 may update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, platform features, or payment integrations. The revised policy will be published on this page with an updated effective date.

Material changes that significantly affect how will33 processes player data will be communicated through platform notifications or email to registered accounts where feasible. Continued use of will33 after the effective date of a revised policy constitutes acknowledgement of the updated terms. Players who do not agree with material changes should stop using the platform and request account closure.

15.Contact Us — Privacy Enquiries

If you have questions about this Privacy Policy, wish to exercise a data subject right, or want to report a privacy concern, please contact the will33 support team through live chat available 24 hours a day on the platform.

Email contact (plain text — not a clickable link): [email protected]

When submitting a privacy request, please include your registered username, the nature of the request, and any relevant account reference numbers to allow will33 to locate the relevant records efficiently. Requests are handled in confidence by authorised support personnel.